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Industry Insights
Helping professionals understand industry dynamics, trends, and challenges in healthcare
lynora
Nov 263 min read
5 Essential Steps to Onboarding Remote Employees
Onboarding plays a pivotal role in ensuring agent retention, particularly in a remote work environment where the integration process can...
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Fran Horner
Nov 193 min read
Celebrating National Entrepreneur Day
Today is #NationalEntrepreneurDay. If you’re an entrepreneur yourself, take this day to reflect on your own journey.
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lynora
Nov 182 min read
Optimizing Remote Employee Training for Engagement
The evolution of remote learning in healthcare call centers highlights a significant transformation in how training is conducted in the...
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Fran Horner
Nov 63 min read
‘Scheduling with Care’ Elevates Healthcare Call Center Scheduling Standards
Comprehensive approach to patient scheduling improves patient outcomes through more compassionate and efficient scheduling. ASK FOR A...
7 views0 comments
Fran Horner
Nov 66 min read
Healthcare Scheduling Drives Better Patient Experiences With Up-Care and Cross-Care
In today's complex healthcare environment, the role of the scheduling team extends far beyond simply arranging appointments. As...
6 views0 comments
Fran Horner
Nov 52 min read
Embracing the Virtual Interview
The shift towards remote work is not just a temporary trend; it’s a fundamental change in how businesses operate. According to Gartner,...
4 views0 comments
Fran Horner
Oct 152 min read
Balancing Demands of Employees in a Healthcare Call Center
It's essential to focus on strategies that promote fairness and equity in call center scheduling to keep employees happy and productive.
8 views1 comment
Fran Horner
Oct 153 min read
Balancing Customer Service and Holiday Cheer: Navigating the Festive Season in a Healthcare Call Center
As the holiday season draws near, healthcare call centers brace for an influx of customer interactions. This time of year is not only...
2 views0 comments
Fran Horner
Oct 32 min read
4 Essential Remote Work Management Tips for Success
Tips and tricks for remote team management success
6 views0 comments
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Phone: 847.420.4602
Email: fran@vocconsultinggroup.org
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