BLOG | VOC Consulting Group

Person sitting at desk in front of laptop and screen

Industry Insights

Helping professionals understand industry dynamics, trends, and challenges in healthcare

Discover how omni-channel optimization in healthcare scheduling improves patient access, streamlines call center operations, and delivers seamless experiences across phone, web, chat, and text.

Omni‑Channel Optimization in Healthcare Scheduling: Deliver Seamless Patient Experiences

As healthcare becomes more consumer‑driven, patients expect to connect on their terms —whether via phone, chat, text, email, or web. For...

Fran Horner

Jul 23 min read

Scheduling with Care: A Blueprint for Better Patient Access in Healthcare Call Centers

Learn how the “Scheduling with Care” program from VoC Consulting Group improves healthcare call center performance through strategic training, better workflows, and improved patient access.

Fran Horner

Jul 24 min read

Enhancing Call Center Performance Through Effective Healthcare Training and Smart Scheduling

Discover how “Scheduling with Care” and the principles from What Makes a Great Training Organization can transform healthcare call center performance through better training, strategic alignment, and smart scheduling.

Fran Horner

Jul 22 min read

Why AI in Healthcare Isn’t a Disruption—It’s the Natural Next Step

AI in healthcare is not a revolution—it’s an evolution. Learn how artificial intelligence builds on the foundation laid by electronic health records and how VOC Consulting Group helps organizations lead this change.

Fran Horner

Jul 23 min read

Person in red hoodie wearing headphones, focused on a laptop screen, holding a blue pen. Bright setting, engaged atmosphere.

Why Outsourcing Healthcare E-Learning Training is Essential for Healthcare Organizations

By partnering with specialized e-learning providers, healthcare organizations can ensure their staff receive top-tier training without the burden of managing every aspect of the process internally.

Fran Horner

May 275 min read

Woman working on a computer with a headset on

Healthcare Call Center Essentials: Optimize Your Medical Contact Center to Improve Patient Outcomes and Drive Organizational Success

These key strategies to optimize your healthcare call center not only to enhance patient outcomes but also to increase efficiency and drive overall organizational success.

Fran Horner

May 276 min read

Classroom with students learning from a teacher

Why Outsourcing E-Learning is Essential for Healthcare Organizations

In today’s fast-paced healthcare environment, staying current isn’t optional—it’s essential. From evolving medical knowledge to rising...

Fran Horner

May 272 min read

📞 Under Pressure: Tackling Staffing Shortages & Burnout in Healthcare Call Centers

But what happens when the people answering the phones are under strain themselves? In 2025, healthcare call centers are at a critical inflection point. Staffing shortages and burnout have created a perfect storm that threatens not only operational performance but also patient access, experience, and employee well-being. What can you do to avoid this and create a better environment for your employees?

Fran Horner

May 274 min read