Global Insights

To deliver exceptional service, healthcare call center agents need more than just the right knowledge—they need the right skills.

Onboarding plays a pivotal role in ensuring agent retention, particularly in a remote work environment where the integration process can...

Today is #NationalEntrepreneurDay. If you’re an entrepreneur yourself, take this day to reflect on your own journey.

The evolution of remote learning in healthcare call centers highlights a significant transformation in how training is conducted in the...

Comprehensive approach to patient scheduling improves patient outcomes through more compassionate and efficient scheduling. ASK FOR A...

In today's complex healthcare environment, the role of the scheduling team extends far beyond simply arranging appointments. As...

The shift towards remote work is not just a temporary trend; it’s a fundamental change in how businesses operate. According to Gartner,...

It's essential to focus on strategies that promote fairness and equity in call center scheduling to keep employees happy and productive.

As the holiday season draws near, healthcare call centers brace for an influx of customer interactions. This time of year is not only...

Tips and tricks for remote team management success